Appointments

• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
• phone us Monday to Friday 8:30am to 6:00pm
• book an appointment using the GP online system
• visit the surgery and speak with a receptionist, Monday to Friday during opening hours
• evening or weekend appointments are available at the Oxford Centre and patients requesting evening appointments are likely to be offered the Oxford Centre

When you get in touch, we’ll ask what you need help with.

Our consultation guide provides helpful information.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. Our staff are bound by the same rules of confidentiality as our clinicians and they have no interest in your medical condition other than to direct you to the most appropriate member of the clinical team.

If you have a personal preference for a particular doctor, please inform the receptionist when making the appointment – we can then search for an appointment that fits your particular request. Please note that if you request to see a certain doctor you may need to wait longer. You may find it helpful to refer to the GP consulting times if you have a preference for a specific doctor. 

Our staff have a very demanding role and work extremely hard to answer your calls as quickly as possible. At times due to high call volumes, you may experience delays or be placed on hold. We apologise for any inconvenience this may cause and appreciate your patience and understanding.

Here are some tips to make the most of your appointment.

One problem per visit – The Doctor may not be able to deal with lots of problems in one visit.

Please make a separate appointment for each family member – A maximum of three appointments is permitted at any one time, including for yourself. If you require additional appointments for family members these must be arranged at another time.

Talk about the most important thing first – It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, Write everything down before hand if necessary.

Is this your first visit to the Practice?– Please bring a list of medication you are currently taking.

If you don’t understand, don’t be afraid to ask again – The Doctor can explain what has been said or any words you did not understand.

Ask a friend or family member to come with you – only if you would like.

Make sure you know what happens next – You may be asked to book a follow up appointment, be referred to a Consultant or require to attend for further tests.  Make sure you know if you need to do anything and write it down if necessary.

If you are late –  you may not been seen. Please allow plenty of time when travelling to the Practice, and if driving for parking your car.

Zero tolerance – Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour will not be tolerated.

Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.

Using NHS 111 online

If you’re worried about a mental health symptom, answer some questions and we will tell you what to do next.

You can also refer yourself directly to a psychological therapies service (IAPT) without seeing your GP. These services offer therapies, such as cognitive behavioural therapy (CBT), for common problems including: stress, anxiety, depression, obsessive compulsive disorder (OCD), phobias.

Most common ailments such as colds, a sore throat, cough, sinusitis or an ear infection can’t be treated with antibiotics.

Rest, drink plenty of fluids, take some painkillers and have a chat with your pharmacist for advice on relieving your symptoms.

Manage your appointments via our online service:

Please note that GP Registrar appointments may only be visible one week ahead.

If you are interested in registering for this service, please contact reception. They will be able to assist you with the registration process.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner. One appointment – one patient. Always make sure that staff are aware that you are in the waiting room and please arrive on time for your appointment.

Missed appointments or Did Not Attend appointments are an ongoing issue across the NHS. Recent estimates suggest more than 15 million appointments are missed annually in England. Approximately 7.2 million of these are missed appointments with GPs, costing NHS England £216 million per year. If you are unable to attend your appointment please let us know as soon as possible.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system
• using our online cancel an appointment form
• phone us
• reply CANCEL to your appointment reminder text message
• If you are late for an appointment you may be asked to re-book.

Please refer to our DNA (Did not Attend) Policy

Patients have a duty to attend for their pre-booked appointments promptly, and to take into account logistical difficulties or the time involved in travelling to the practice.

• If you arrive less than 10 minutes late for your appointment time we will try to accommodate you as best we can and this may require a wait
• If you arrive more than 10 minutes late for your appointment it is at the discretion of the clinician whether we are able to see you. You may be asked to rebook.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
• if you need an interpreter
• if you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10:30am.

Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.

Find a pharmacy that offers free blood pressure checks